While it’s rare that consumers or independent sales consultants (ISCs) have a complaint with DSAI members or their representatives, we stand ready to assist you if the need arises. Our self-regulatory processes ensure that DSAI member companies and their independent salespeople comply with our codes through our Code Administrator (CA).
If ever you feel a DSAI member company or ISC is engaging in a business practice you believe to be unethical, illegal, or violating our Codes of Ethics (to which every DSAI member must adhere), we recommend these steps:
Try to resolve the matter directly with the company or ISC. Your complaint should be in writing and include the following basic points:
If you still are not satisfied, contact the DSA’s Code Administrator, providing a written description of your complaint. The CA acts independently, and all member companies have agreed to honour his/her decisions. The CA is not connected with any member company nor Association staff, and you can correspond directly with the CA (marked “CONFIDENTIAL”) via: